In the spirit of the annual State of General Auto Repair Shops in the U.S. Report – we are proud to announce the release of the U.S. General Auto Repair Shop Survey Report. In the summer and fall of 2025, our team surveyed and gathered insights from nearly 700 shops across the U.S. to create a report that provides a snapshot of today’s auto repair industry and highlights where it may be headed in the years ahead.
This year’s report is more than just data
Our goal is to help you take meaningful action on the data in this year’s report. To do this, we worked with trusted industry experts who provided practical tips and strategies on key topics like increasing your average repair order (ARO), attracting/retaining technicians, and engaging cost-conscious customers.
Throughout the report, you’ll also find free resources, from blogs to webinars — all created to help you improve your shop’s operations and performance. Whether you’re focused on growing revenue, streamlining operations, or creating a positive work environment, this report is packed with insights and tools you can put into practice right away.
The survey report covers key topics for auto repair professionals, including:
- Shop Operations
- Vehicle Owner & Customer Information
- Technology & Software
- Parts Ordering
- Hiring & Retaining Technicians
- Technician Perspective
- Challenges & Opportunities Ahead
These insights, paired with expert takeaways and featured resources, are designed to help you not only benchmark your shop against today’s trends but also navigate the challenges many shops are facing.
