Download Now | The U.S. General Auto Repair Shop Survey Report – Insights from nearly 700 repair professionals!
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Access essential insights on repair shop trends and industry challenges driven by a survey of nearly 700 repair shop professionals!
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Events like the ASTA Expo are incredible for learning, career growth, and networking, but you won’t have time to do it all. To help you narrow your focus and prioritize what you want to accomplish at the event, it’s essential to define what you're hoping to learn and experience.
“In our industry, you should aim for an overall rating of 4.5 stars or higher. If your reviews drop into the low 4s, it can raise red flags for customers.” Even one negative rating can seriously damage your overall score. “It can take 50 or more 5-star reviews just to offset a single 1-star rating,” Tom warns.A solid review management strategy doesn't just mean proactively asking for reviews from customers; it’s also about safeguarding your business from negative impacts that could linger indefinitely from a 1-star review.
New availability indicators and filters to save time and simplify your parts ordering process on XL Parts and The Parts House on PartsTech
Your auto shop website must be search engine optimized to stay competitive. Whether you want to attract more customers, improve your online presence, or ensure your website meets search engine standards, the following best practices for your auto shop website will help you get there.
Whether hiring your first technician or expanding your team, use this template as a starting point to craft a compelling job listing that speaks directly to the kind of technicians you want to hire.
PartTech’s customer, Tom Ham, President of Auto Centric, shares how customer reviews impact his shop and how he and his team proactively handle asking for and responding to reviews.
This week, we invited Chris to join PartsTech for a webinar to dive deeper into his experiences of starting his own shop. Below, you will find a summary of some of the top insights shared by Chris. We highly encourage you to watch the on-demand recording of the webinar.
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Dave chose years ago to share his shop’s finances, including P&L statements, with his team. He has never regretted this choice. He wants every employee to understand how revenue is used — covering everything from equipment and operational expenses to salaries and business growth. This transparency also shows how net profit allows his shop to handle unforeseen expenses like equipment breakdowns or necessary tool upgrades without resorting to debt financing.
To explore why technician mentorship is crucial and help you consider its implementation in your shop, we spoke with Scott Brown, owner of Connie & Dick’s Service Center Inc. in Claremont, California. “I agree that mentorship needs more focus.” says Scott, “I’ve been growing mentorship in my shop, and it makes a big difference.”
During our recent webinar series focused on parts markup strategies for auto repair shops, we received many questions and comments from shops highlighting the c…
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Discover Our BlogsClear communication with your customers can make your auto repair business stand out from other repair shops. This is because careful and proactive communicatio…
Tire shopping is an activity that many consumers find to be overwhelming. With so many factors to consider — size, speed rating, weather performance, safety rat…
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